BodyVio Spa Policies

UPDATED COVID-19 (CORONAVIRUS) SPA PROCEDURES

We will remain open with adjusted hours or by appointment only. As a standard of practice, we have already been following strict sanitation procedures at BodyVio. However, with the COVID-19 outbreak we have implemented additional precautions:

  • Only customers receiving a service will be allowed in the facility. ABSOLUTELY NO CHILDREN ARE ALLOWED. IF YOU COME WITH CHILD, YOU WILL BE TURNED AWAY**
  • No more than 8 people will be allowed in the spa at any one time
  • Treating everyone, including staff, as if they could be infected
  • Each area, all tools, stations and equipment will be sanitized and/or disinfected between each client
  • Masks will be mandatory and provided. Do not remove your mask during your visit
  • No sample products or testers will be available
  • These protocols will continue to be refined and adjusted as needed and will keep you informed very step of the way
  • All furniture in the lobby, door knobs and handles, checkout counter and credit card machine will be sanitized after every client.
  • In the treatment rooms, all towels will be washed and sanitized after every client. Any soft surfaces, like treatment beds will be covered with a disposable bed sheet and changed for each client.
  • All hard surfaces in treatment rooms will be sanitized after every client.
  • We ask that you arrive to your appointment ON TIME and wait in your car if you arrive early and we have reached maximum CAPACITY.
  • We ask that all New Clients fill out New Client Paperwork BEFORE arriving (if possible). If not possible to fill out and bring ahead of time, paperwork will be filled out in your car or in our Vio Lounge.

 

CANCELLATIONS:

  • If you are not feeling well, please do not come in!
  • Please make sure you do call us to cancel at least 2 hours prior to your appointment. We are temporarily suspending our cancellation policy of charging $25 if the appointment is canceled between 24 and 2 hours prior to appointment.
  • If you cancel with less than 2 hours of your appointment or no-show, we will charge you for your appointment as per the late cancel/no-show policy.

SKIN CONDITION:

Face and treatments are not recommended on recently sunburned skin. We also recommend that all ladies do not shave at least four hours prior to receiving a body treatment. We request that all male guests do not shave the same day as their facial appointment.

CHILDREN:

We do NOT allow children, please arrange for childcare in advance of your appointment to respect the quiet of our adult environment. We do not have things for them to play with or a supervised waiting area. IF YOU SHOW UP WITH A CHILD, YOU WILL BE TURNED AWAY.

DURING YOUR VISIT:

Upon arrival, you will fill out New Client paperwork if it is your first visit, where you will wait for your spa specialist to meet you.

Next, for your session you will be escorted to a private room to begin your session.

Your comfort is important to us. If necessary, our professional spa specialists will drape your body to unveil only the portion of the body that is being treated for every session.

ALCOHOL/TOBACCO:

Bodyvio is a smoke-free facility. Alcohol is not permitted within the spa. For your best health and safety, we do not recommend excessive consumption of alcohol before or after your treatments. The detoxifying effects of these services along with the dehydrating effects of excessive alcohol consumption are contraindicated.

HEALTH:

A brief health form and release must be completed prior to spa services. This information assists our spa specialists to plan for your service and to assure your maximum safety and comfort. Please advise us in advance of any special medical or physical conditions such as allergies, pregnancy, high blood pressure, complicated health issues or special needs. We reserve the right to decline service to guests who are in the first stage of pregnancy, have complicated medical issues that spa services may be contraindicated or those who have arrived visibly intoxicated.

PRICES/SERVICE CHARGES/GRATUITIES:

All prices and services subject to change without notice. Gratuities are appreciated, and can be accepted in cash or Credit/Debit Card. All Groupon purchases are required to process a $25 consultation fee to begin service.

All purchases of prepaid discounted packages are final and non-refundable. The Spa reserves the right to make exceptions, however, used services are non-refundable. By booking an appointment and receiving a service, the client is agreeing to our Spa Policy and thus responsible for complete payment and service charge.

SPA PAYMENTS:

We accept cash, all major credit cards. Payments are charged to your card only after you check in, unless you purchase a package, then payment is taken at purchase time. All rates subject to applicable additional fees and taxes.

REFUND POLICY:

All purchases of prepaid packages are final and non-refundable. This includes products purchased outside of the spa online shipped to a customers residence. By booking an appointment and receiving a service, the client is agreeing to our Spa Policy and thus responsible for complete payment of the package and any service charges.

DISCLAIMER:

The information on this website is provided for general information, is not intended to provide medical advice and should not be relied upon as a substitute for professional medical advice, diagnosis or treatment.

We may provide links on our Website to other Websites that are not under our control. In general, any Website that has an address (or URL) not containing our domain name is such a Website. These links are provided for convenience or reference only and are not intended as an endorsement by us of the organization or individual operating the Website or a warranty of any type regarding the Website or the information on the Website.

In consideration for your use of and access to our Website, you agree that in no event will BodyVio, its affiliated or related entities, its content providers or any other party involved in creating, producing or delivering this Website or any site linked to this Web site, be responsible or liable to you or entity in any manner whatsoever (including, but not limited to, persons who may use or rely on such data or materials or to whom such data and materials are furnished) for any loss, damage (whether actual, consequential or punitive), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from any information provided in this Website or arising from any decision made or action or non-action taken by you or any other person in reliance upon the information provided through our Website, even if you advise us of the possibility of any claims or damages.

BodyVio has made and will continue to make efforts to include accurate and current information on this Website. However, the materials in our Website are provided “as is” and to the fullest extent permissible pursuant to applicable law, BodyVio disclaims all warranties, express or implied, including, without limitation, implied warranties of merchant ability and fitness for a particular purpose. BodyVio does not assume any responsibility or risk for your use of the Website. This practice does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected or that our Website or server that makes such sites available are free of viruses or other harmful components. BodyVio does not warrant or make any representations regarding the use or the results of the use of any of the materials on our Website in terms of their correctness, accuracy, reliability, completeness, timeliness or otherwise. Except as specifically stated otherwise, BodyVio does not endorse, control or assume responsibility for any product, brand, method, treatment, information or services on the Website, in any way.

The information on bodyviospa.com is not presented or intended to diagnose any medical condition or prescribe any treatment. The information on this website or in emails is designed for educational purposes only and is not intended to be a substitute for informed medical advice or care.

Do not use this information to diagnose or treat any health problems or illnesses without consulting a doctor.